Capture Service: Batch Retention Access Issue

Created by Jessica Rivers (Unlicensed)
Last updated: Feb 11, 2020

Problem

When Running Batch Retention the Capture Service is running as a Virtual User trying to delete the records. When the Capture Service does not have proper access to Delete or Archive Batch Records the error below will be logged:

"[15/04/2013 4:57:03 p.m. - Warning - v.x.x.x.xx]
Batch Retention failed to archive a batch. The Capture Services service may have insufficient permissions to access batch storage or batch retention storage locations.

=== INNER EXCEPTION ===
Access to the path '\\server-dc\Scanned_Documents\archive\20130410.130150' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
This simply means that when the service is trying to delete or archive a batch the Capture Service does not have permissions to that location."

Solution

In version 4.6.1.24 and earlier
To fix this error:
  1. Run Services.msc
  2. Right Click on Capture Service and click Properties
  3. Go to the Log On section Tab
  4. Log into the Service as a Domain Admin with full rights to the location above
  5. Restart the Service

Batch Retention should now have the rights to Delete or Archive batches.

In version 5.0+
The use of Impersonation is recommended.
  1. Go into the Configuration Module.
  2. Click on the Batch Manager Tab.
  3. The Impersonation Settings should be to the lower left.
     
  4. Enable Impersonation Settings
  5. Type out the Username, Password, and Domain.

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