PSIcapture uses device profiles to save scanner settings specific to a particular device and document type. Device profiles are saved as files in the application data directory for each computer running PSIcapture.
The device profile storage location varies depending on the host operating system in use.
Windows Vista, Windows 7/8, Windows Server 2008/2012 and later operating systems
Windows XP, Windows Server 2003
C:\Documents and Settings\All Users\Application Data\PSIGEN\Capture\Devices
Device Profile Files
In addition the information above, it is important to know that the Device Profile Name itself consists of several variables:
The Device Name
The Document Type Name
The Device Profile Name
The naming convention for device profiles can occasionally cause the profile file names to exceed the limit imposed by Windows or other third party components that access the files. To alleviate this problem we first write the file to the current user's temporary directory. The defined temporary path for the current user must be short enough to allow the entire folder structure plus the file name to be written in order for the file to be properly created.
To verify where your temporary folder is located:
Right click on your My Computer icon and go to Properties
Click on the Advanced Tab or Advanced System Settings option
Click on the Environment Variables button
Locate the TEMP variable, and confirm the value is set to a location short enough to accommodate the entire path and file name as described above.
If you are still experiencing difficulties, please contact our Support team by: