Support Hours & Contact Information


PSIGEN Resellers are the primary avenue for the first line of support on our capture, scanning and document management products. Should you have any additional questions or cannot reach your reseller, you may contact us at:

Email:  |  Phone: 949.916.7700 ext. 2

Between the hours of 5:00 AM and 5:00 PM PDT, Monday – Friday (except US holidays as noted in our published /wiki/spaces/KB/pages/49217538.

Reporting Issues

The following information is needed for the Support Staff to expedite resolving your issue:

Locating Log Files

If you need assistance locating the log files please refer to the product specific articles documenting the log file locations:


Should we determine additional testing is required, a support representative will follow up with you to request Document Types, sample images and any other information relevant to the problem at hand.

Thank you in advance for your cooperation in helping us serve you better!

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