The Teams tab is not visible until teams have been enabled for the organization. Please refer to the Organization Tab article for more details.
Teams in PSIfusion are similar to User Groups in that both structures represent a uniquely named group of users with an optional attached permission set. Teams expand this concept to more closely model business organizational hierarchies by adding a Supervisor to each team. Additionally, enabling teams support in PSIfusion also provides access to additional features in the PSIfusion workflow that help enforce business processes and service level agreements (SLAs).
Teams & Supervisors
When teams are enabled for an organization PSIfusion requires that all users in the system are assigned to exactly one team at any given time, and that each team is assigned a Supervisor. The supervisor for each team is the default recipient of all alerts related to that teams activity. Supervisors are also the primary user responsible for managing a teams membership, though in the absence of a supervisor any administrator can also perform this function.
Just as each team has exactly one supervisor, each user may only be a member of one team. This policy ensures that there is only ever one user that is responsible for receiving alerts regarding a particular user or group of users. In order to support organizational hierarchies with multiple nested teams, supervisors may own one or more teams, but they are not added to the user list for teams that they own. This means that a particular supervisor can manage, for example; three separate teams, while still being a member of a management team.
As noted above, all users within a PSIfusion organization must have a team assignment when teams are enabled. The application creates a default System Team, and assigns all users to this team by default. The system team is not editable and cannot be removed.
Adding or Editing a Team
To add a new team click the Add button on the right side of the Teams tab. To edit an existing user, select the user you wish to edit from the list of teams and click the Edit button. Adding a new team or editing an existing team both share the same dialog, and the instructions below will apply to either action.
Enter a unique name for the current team. Team names are used both in the administration module as well as the client application, and as such they will be visible to non-administrative users.
Each team must have an assigned supervisor. Select the supervisor for the current team from the list of available supervisors. Only those users that have been granted the supervisor role will be shown in the list.
The document aging option enables monitoring of documents processed by the team to be monitored for excessive idle time. If a document is left in the incoming folder or queue folder for longer than the aging threshold time, the document aging action will be triggered The following actions are currently supported:
No document action will be taken based on the age of documents in the system.
An alert will be created for the team Supervisor anytime a document is left in either incoming or queued state for longer than the specified threshold time.
By default alerts are generated and sent to an alert queue where a user must view and dismiss the alert. PSIfusion also supports email based notifications of alerts, if support for notifications has been configured.
Document Aging Threshold
The number of hours a document can remain in an incoming state or queued state before an alert is sent to the team supervisor.
The users tab displays the list of current users assigned to this team. When assigning members to a team, remember that a user can only ever be a member of a single team, and any user that already has a team assignment will not be shown here. If you are a supervisor editing your own team, you will need to contact the supervisor for the team that currently has the desired user assigned and ask them to release them from their team. If you are an administrator you may remove that user from their current team and then add them to your team.
Document Types Tab
The document types tab will only be visible if document type permissions have been enabled for the current organization.
The document types tab enables editing of the permission set associated with the current team.
Unlike user groups, permissions handling for teams involves an intersection of the supervisor's permission set with the permission set granted to the team itself.
Removing a Team
To remove a team from the system, select the team you wish to delete from the list of teams and click the Remove button.
Removed teams are not recoverable. If you must restore the team, you will have to recreate it and reassign any member users and permissions settings.