Installing PSIcapture

Windows 8+ or 10

When Windows is upgraded to a newer version, the Capture Services will no longer start. The following error will be found in the Capture.Services logs:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server. " 

The following will resolve this issue:

Copy this directory:

C:\Windows.old\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB

to the folder below


If the Windows.old directory is no longer available, contact PSIGEN support for assistance resolving the issue.


Below are the step by step instructions on installing PSIcapture via the installation wizard.

  1. The PSIcapture setup is a compress (zipped) folder that must be extracted before running the setup. Right-click on the file and select "Extract All…" from the menu options. Leave the default options which will extract the installer to a folder with the same name as the orignating ZIP file. Click on the "Extract" button

  2. Open the resulting File Folder.
  3. Select the PSIcapture Setup executable application file. Right-click on the install file and click "Properties".

  4. At the bottom of the properties windows, select the Unblock button.  This option may not be present on all systems; however, it is vital to unblock the installer if the option exists.

  5. Right-click on the installation package and choose Run as administrator.

  6. The setup wizard will determine if some of the prerequisites needed to run PSIcapture are missing. Note: All missing prerequisites will automatically be selected for the user, if they are not selected the prerequisites were found to be already installed on the system.

  7. Next, the setup wizard will install PSIcapture on the computer.
  8. Review and accept the terms in the License Agreement.
  9. Select the components that are required for the PSIcapture . Then click "Next".
    1. PSIcapture - This is the core installation files for the PSIcapture product.
    2. PSIcapture AdministrationThis will only install the administration module. When running the Admin Tool the user will only be able to administer the product and Capture Profiles and will not be able to capture images or run Capture Profiles.
    3. License ServerThis will install the License Server service and management tools. This is used to manage the concurrent licenses and manages the page counts for the pooled images.

  1. To install to the default folder, click “Next.” To install to a different folder, enter it dialog box or click “Browse.”

  2. Click "Install".

  3. When installation is complete, click "Finish".

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