When users have upgraded to Windows 8 or 10 or a major Windows 10 update has been installed, PSIcapture will not start and a "CREATE DATABASE failed..." error will be logged in the Capture Services log.
To resolve this issue, the Local DB instance directory must be copied from the Windows.old directory created during the upgrade to the Windows directory.
To do so, either of the following methods may be used:
NOTE: This solution applies to Windows Server upgrades as well
If you are still experiencing difficulties, please contact our Support team by:
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