Following an install or upgrade of PSIcapture you may experience one or more of the following errors: 

Log File Error Message  

[3/8/2012 10:46:20 AM - Warning - v4.5.0.30]
Could not load file or assembly 'RecoStar.dll' or one of its dependencies. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. (Exception from HRESULT: 0x800736B1)
   at PSIGEN.Capture.Modules.OCR.Providers.RecoStar.RecoStarProvider..ctor()
   at PSIGEN.Capture.Modules.OCR.OCRController.Initialize()

Event Viewer Entry

Log Name: Application
Source: SideBySide
Date: 10/5/2012 3:02:54 PM
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC01
Activation context generation failed for "C:\Program Files\PSIGEN\Capture\Capture.Services.exe". Dependent Assembly Libraries\Marex Group\FileBound\FBDataExchange.sxs,type="win32",version="" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="">
<Provider Name="SideBySide" />

Application Error Message


This error is caused by dependencies not being installed and/or updated correctly by the product installer. To correct this issue perform the following steps:

  1. Download the following zip file:
  2. Locate the downloaded zip file and extract it to a directory of your choice. There should be 3 files extracted from the zip.
  3. Execute each of the 3 installers, in sequence.
  4. Restart the Capture Services service, or optionally reboot the affected machine. 

Note:  It is not necessary to uninstall any existing Microsoft Visual C++ Redistributable packages from the affected machine.

If you are still experiencing difficulties, please contact our Support team by:

Don't remove this horizontal rule or the spacing around it, as it provides a break between the content and the comments.

Table of Contents


Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.