When users have upgraded to Windows 8 or 10 or a major Windows 10 update has been installed, PSIcapture will not start and a "CREATE DATABASE failed..."  error will be logged in the Capture Services log.


To resolve this issue, the Local DB instance directory must be copied from the Windows.old directory created during the upgrade to the Windows directory.

To do so, either of the following methods may be used:

Manually copy this directory:

C:\Windows.old\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB

into this directory:


Run the following from an elevated Command Prompt:

xcopy /E /I "C:\Windows.old\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB" "C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB”

If you are still experiencing difficulties, please contact our Support team by:

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