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Following an install or upgrade of PSI:Capture you may experience one or more of the following errors: 

Log File Error Message  

[3/8/2012 10:46:20 AM - Warning - v4.5.0.30]
Could not load file or assembly 'RecoStar.dll' or one of its dependencies. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. (Exception from HRESULT: 0x800736B1)
   at PSIGEN.Capture.Modules.OCR.Providers.RecoStar.RecoStarProvider..ctor()
   at PSIGEN.Capture.Modules.OCR.OCRController.Initialize()

Event Viewer Entry

Log Name: Application
Source: SideBySide
Date: 10/5/2012 3:02:54 PM
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC01
Activation context generation failed for "C:\Program Files\PSIGEN\Capture\Capture.Services.exe". Dependent Assembly Libraries\Marex Group\FileBound\FBDataExchange.sxs,type="win32",version="" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="">
<Provider Name="SideBySide" />

Application Error Message


This error is caused by dependencies not being installed and/or updated correctly by the product installer. To correct this issue perform the following steps:

  1. Download the following zip file:
  2. Locate the downloaded zip file and extract it to a directory of your choice. There should be 3 files extracted from the zip.
  3. Execute each of the 3 installers, in sequence.
  4. Restart the Capture Services service, or optionally reboot the affected machine. 

Note:  It is not necessary to uninstall any existing Microsoft Visual C++ Redistributable packages from the affected machine.



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