Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

With the proliferation of High Resolution and large DPI matrix displays, many users adjust their font and icon display settings to improve their view of Windows desktop items. This has a debilitating effect on the presentation of the PSIcapture UI and its associated dialog screens. When incorporating extended external monitors to the mix, these display changes have been shown to manifest themselves in the PSIcapture UI as:

  • stretched and altered navigation panes and associated anchoring
  • hard to grasp, or "off-the-screen" viewer handles and borders
  • mismatches of "zone and text" process dialog and image viewing

Solution

  1. Right-click on the desktop and go to Display setting.
    Image Modified

  2. At the bottom, click Advanced display settings.
    Image Modified

  3. At the bottom, click Advanced sizing of text and other items.
    Image Modified

  4. In the paragraph at the top, click set a custom scaling level and set it to 100%.
    Image Modified
  5. After the above settings are changed, you can adjust the screen resolution to scale the fonts to the size appropriate for you to easily read the screen.

    Image Modified

If you are still experiencing difficulties, please contact our Support team by:


Table of Contents

Table of Contents
minLevel3



Content by Label
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@957
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel = "kb-troubleshooting-article" and type = "page" and space = "KB"
labelskb-troubleshooting-article