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Problem

When Running Batch Retention the Capture Service is running as a Virtual User trying to delete the records. When the Capture Service does not have proper access to Delete or Archive Batch Records the error below will be logged:

"[15/04/2013 4:57:03 p.m. - Warning - v.x.x.x.xx]
Batch Retention failed to archive a batch. The Capture Services service may have insufficient permissions to access batch storage or batch retention storage locations.

=== INNER EXCEPTION ===
Access to the path '\\server-dc\Scanned_Documents\archive\20130410.130150' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
This simply means that when the service is trying to delete or archive a batch the Capture Service does not have permissions to that location."

Solution

Panel

bgColor	#fff
titleColor	#fff
titleBGColor	#4980b8
title	In version 4.6.1.24 and earlier

To fix this error:

Run Services.msc
Right Click on Capture Service and click Properties
Go to the Log On section Tab
Log into the Service as a Domain Admin with full rights to the location above
Restart the Service

Batch Retention should now have the rights to Delete or Archive batches.

Panel

bgColor	#fff
titleColor	#fff
titleBGColor	#4980b8
title	In version 5.0+

The use of Impersonation is recommended.

Go into the Configuration Module.
Click on the Batch Manager Tab.
The Impersonation Settings should be to the lower left.
Enable Impersonation Settings
Type out the Username, Password, and Domain.

If you are still experiencing difficulties, please contact our Support team by:

Phone (949) 916-7700 ext. 2
Email support@psigen.com
Remote Session Portal

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